LashBooked
Seven steps to a chair
that fills itself.
A practical, step-by-step walkthrough for new LashBooked users. No filler — just the exact setup that takes you from a blank workspace to a studio where the phone gets answered mid-set, DMs turn into bookings, and clients rebook their fills on their own cycle.
Import your world
Start by bringing everything you already have into one place. Your clients, their history and notes, and the booking link you hand out in your Instagram bio all move over — so nothing about your book starts from scratch.
- Import your existing client list, contact details, and appointment history
- Bring over your notes: sets worn, fill cadence, allergies, and preferences
- Point your current booking link and Instagram bio at LashBooked
- Tag clients by service so retention and reminders have clean data to work with
Set your services
Build your real menu, not a generic one. Full sets, fills by window, lash lifts, brows, and add-ons each get their own real duration — so your calendar blocks match how long you actually spend in the chair and your day never runs over.
- Add full sets, 2-week fills, and 3-week fills as distinct services
- Add lash lifts, brow lamination, tint, and other add-ons
- Set the true duration for each so back-to-back bookings actually fit
- Set your prices per service and per fill window
Turn on deposits & card-on-file
Protect your time from day one. A deposit at booking and a card on file mean a last-minute cancel or no-show no longer costs you a full appointment slot you can’t earn back — and serious clients never blink at it.
- Require a deposit to hold any full-set or fill appointment
- Store a card on file with a clear cancellation window
- Set your no-show and late-cancel policy in plain language
- Let the system apply the policy automatically, so you never have to chase it
Train your AI
Voice AI and Conversation AI only sound as good as the knowledge you give them. Load your prices, hours, policies, and the questions you answer a hundred times a week — and they can quote, answer, and book for you without a human at the desk.
- Load your prices, hours, and fill windows into Voice AI and Conversation AI
- Add your policies and your most common FAQs
- Set the greeting and tone so it sounds like you, not a robot
- Run a few test calls and DMs, then refine until it books cleanly
Connect your channels
Meet clients where they already message you. Connect Instagram, your phone number, the website widget, and email so every “any openings this week?” lands in one inbox — and gets answered whether you’re free or mid-set.
- Connect your Instagram so DMs route into Conversation AI
- Connect your business phone number to Voice AI
- Add the booking widget to your website
- Connect email so confirmations and reminders send automatically
Switch on retention
This is what keeps a book full. Automated fill rebooking reaches each client on her own 2–3 week cycle, reminders cut the forgetful no-shows, and same-day win-back refills a canceled slot from your waitlist before the gap costs you anything.
- Turn on per-client fill reminders timed to each person’s own cycle
- Enable appointment reminder sequences over text and email
- Switch on same-day no-show win-back to refill canceled slots
- Turn on automatic review requests after each appointment
Go live
Flip it on and walk into a chair that fills itself. The phone gets answered while your hands are busy, DMs turn into confirmed appointments, and clients rebook their fills on their own — so you can focus on the work instead of the front desk.
- Do a final test call and DM, then take everything live
- Watch bookings, reminders, and rebookings run on their own
- Check your dashboard for no-show rate, rebooking rate, and revenue
- Adjust prices, windows, and messages as your book fills up
Ready to get started?
Book your onboarding call and we'll walk you through Day 1 live — so you leave the meeting with an AI agent already answering calls.